Terms and Conditions
OUR TOTAL SATISFACTION GUARANTEE
Furniture Purchases If you are not satisfied with the appearance, fit or feel of your furniture within 30 days of taking possession, you are entitled to a refund (within the first 5 days) or one-time reselection (up to 30 days). A $99 re-select fee applies to reselection. All returned merchandise must be in the original condition as when purchased. A valid receipt is required. Applicable delivery fees on exchanges or returns will be charged to you. Guarantee does not apply to linens, Protect-All protectors, special order items or AS IS, Outlet and Clearance merchandise.
Mattress and Pillow Purchases
Our satisfaction guarantee is 120 nights for mattresses and pillows provided a Protect-All protector is purchased for each item. Because it can take time to adjust to the feel of a new mattress or pillow, you should sleep on them for a minimum of 30 nights. After that time, if you are not comfortable, we will be happy to assist you with a one-time reselection. If your reselection is of lesser value than your original purchase, the difference will be applied to a store credit. Should it be necessary to return your purchase, store credit (less delivery charges) will be given; there are no refunds on mattress purchases, pillows or Protect-All mattress protectors. Guarantee does not apply to adjustable power bases, special order sizes (twin XL, full XL and California King), AS IS, Outlet or Clearance merchandise. Applicable delivery fees on exchanges or returns will be charged to you. A valid receipt is required on refunds and exchanges.
ABOUT YOUR ORDER
Once your online order has been received, we will contact you within 24 hours with details on stock availability and delivery or pick-up arrangements. We're sorry we are currently not able to guarantee immediate availability on all items. In rare instances, delivery may take up to 8 weeks. Charges authorized to your credit card at the time of sale will be processed immediately. You may cancel your order at any time prior to delivery for complete refund.
RETURNS & EXCHANGES
Please contact your nearest Slumberland store for help with a return or exchange. For Online Direct item(s) please see policy below.
Slumberland is committed to your satisfaction. If you have any concerns about the condition of your merchandise, our team of service professionals will address your claim according to the following guidelines:
While we take every step possible to handle your merchandise with care, occasionally damage can occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 5 days to your local Slumberland store. After 5 days, any applicable delivery, service and repair fees will be charged to you.
Slumberland guarantees 90 days of free service on merchandise with manufacturing defects. Please report any defects to your local Slumberland Store within 90 days of delivery. After 90 days, any applicable delivery and service fees will be charged to you. Upon receiving a claim, we will work with you to determine the appropriate course of action which may include one or more of the following: 1) inspect damaged merchandise in your home 2) provide service in your home or our warehouse at our discretion 3) repair or replace the part or merchandise at our discretion.
- Upholstery – Dye lots on display fabrics and sample swatches may vary slightly from the products actually delivered by the manufacturer. Because leather is a natural material, surface marks and color variances are a sign the leather is genuine.
- Wood products – Wood solids and veneers show unique variations in grain pattern on the same piece of furniture. Blemishes and imperfections are innate to real wood surfaces and demonstrate authenticity.
- Warranties – Slumberland honors extended manufacturer warranties and will provide professional service in the event of any claims. Applicable transportation and service fees will be charged to you.
Cash and check payments will be refunded by check; refunds of check payments will be issued a minimum of 10 days after receipt of initial payment. Bankcard payments will be credited back to the bankcard from which original payment was made. If that card cannot be produced, you have the option of receiving a Slumberland Gift Card in the refund amount, or leaving the balance "On Account" with Slumberland. Financed payments will be refunded to your Slumberland Advantage credit card. If that account has been closed, or the balance has been paid off, Wells Fargo will be responsible for issuing a refund. Does not apply to Online Direct Item(s).
Hours for customer pickups vary by location. Please check with your store for details. Before picking up your purchase at the store or warehouse, please call the number provided by your sales associate at least one hour ahead and let us know you are coming. Your phone call will help us verify that your merchandise is ready and minimize potential waiting time for you. Should you need to exchange or return merchandise originally picked up, it will be your responsibility to transport the merchandise to and from the store or warehouse. Otherwise, a delivery charge will apply.
Online Direct: Shipping
All Online Direct items are shipped directly from the manufacturer straight to your address. Charges authorized to your credit card at the time of sale will be processed immediately. Online Direct items are shipped via UPS, and Slumberland will provide you a tracking number for your purchase once it has shipped. Online Direct merchandise cannot be picked up at local store or warehouse. Because items are shipped directly to your address, these items may require some assembly. Most orders typically arrive from the manufacturer within two weeks. Once the merchandise has shipped from the manufacturer, any order cancellations would fall under the terms and conditions of our Online Direct return policy.
Online Direct: Returns
Online Direct merchandise can be returned in the original condition within the first 30 days and receive a complete refund of the original purchase price, plus tax (original shipping charges are non-refundable).
To receive your refund:
- Email [email protected] or call 1-888-95-SLUMBER to receive a Return Authorization number and a Return UPS Shipping label.
- Rewrap the merchandise safely in original packaging.
- Attach the return UPS label to the package.
- Take the package to a convenient UPS shipping store or site.
- Someone from Slumberland will contact you to process your credit card or financing refund once the merchandise has arrived at our warehouse.
For convenience, it is possible to return the merchandise in its original condition and packaging to a Slumberland store closest to you. However, a 20% handling fee will be assessed and automatically deducted from the original purchase price in your final refund amount (original shipping charges are non-refundable).
Online Direct: Damaged Merchandise
While we take every step possible to handle your merchandise with care, occasionally damage can occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 5 days to 1-888-95-SLUMBER and your call will be directed to the appropriate store or department. Upon your report of damaged merchandise, we will work with you to determine the appropriate course of action which may include one or more of the following:
- inspect damaged merchandise in your home
- provide service in your home or our warehouse at our discretion
- repair or replace the part or merchandise at our discretion.